The Member hub is the home page of your membership administration. At the top are key figures, below them action lists that need follow-up, and then panels on churn, growth, engagement, contributions, birthdays and event attendance. The page is meant for associations, foundations and other organizations with members.
Where to find it
Sidebar → Member management → Member hub.
Who can do this
- Permission Manage users (
manage_users). There is no separate member permission: the same permission also gives access to the Member list and the member profiles. - The Member management section only appears when the member module (member registration) is on for your organization. You don't switch it on yourself: it comes with your plan (Settings → Settings, tab General, subscription card → "Change plan") or Aqlemy switches it on.
- Teachers don't see Member management.
Key figures and panels
- Active members, New this month (with the change versus last month), Expiring in 30 days, Active subscriptions and Monthly recurring (recurring contribution revenue).
- Lifecycle & retention — churn over 90 days, distribution across statuses, groups by length of membership and who expires soon.
- Acquisition & growth — new members per month, the registration source and the trend.
- Engagement & activity — who was active in the last 30 days, push notification reach, announcements and events.
- Financial — members only — MRR, revenue over 30/90 days and year to date, average per member, payment methods, arrears, donations and top contributors.
- Birthdays and Event attendance (period: 30 days, this month or the academic year).
Parent subscriptions, tickets and one-off payment requests are not included in these figures.
Step by step: working through the action lists
- Below the key figures are four Action lists: Expiring within 30 days, Past-due payers, No consent and Inactive >90 days.
- Click a name to open the member profile and extend the membership, edit the details or get in touch from there.
Step by step: sending a renewal campaign
- In the Expiring within 30 days list, click Send renewal campaign.
- Under Expires within, choose the window: 14, 30, 60 or 90 days.
- Check the counts: who will receive the email, who has no email address or has email turned off, and who was already invited recently. Members invited in the last two weeks are skipped.
- Optionally fill in a Custom introduction (optional). If you leave it empty, each member gets the standard text in their own language.
- Click Send. The emails go out in batches.
I can't see it / it doesn't work
- I don't see Member management in the sidebar. The member module is not on for your organization, or you lack the Manage users permission. Ask an administrator with Manage admins for the permission, or ask Aqlemy/check your plan for the module.
- The figures show 0. There are no members (role member) yet, or the members have no active contribution subscription. MRR only counts active contributions.
- A member did not receive a renewal invitation. The member has no email address, has turned email off, or was already invited in the last two weeks.
Frequently asked questions
Why doesn't the MRR include all our income? The card only counts recurring member contributions. One-off payments, parent subscriptions and tickets are excluded.
How is "inactive" determined? Based on the member's last activity; more than 90 days without activity puts the member on the Inactive >90 days list.
Can I schedule the renewal campaign? No, it is sent the moment you click Send.