On the Account deletions page you manage requests to delete an account, in line with the GDPR. It works like a recycle bin: an approved request is first scheduled, the account is deactivated and only after 30 days permanently deleted. Within that window you can restore.
Where to find it
Sidebar → Deletions (under the admin settings).
Key figures and tabs
Four cards at the top show open requests, scheduled, deleted and cancelled. Below are three tabs:
- Requests — open requests awaiting your decision.
- Scheduled — deletions in progress, with a countdown to the final date.
- History — a read-only ledger of past deletions (who, what, which source, when).
Step by step: approving a request
- Open the Requests tab and review the name, role and request date.
- Click Approve. If there are linked students, the dialog asks whether to delete them too or keep them (and unlink).
- Confirm. The account is deactivated and permanently deleted after 30 days; the user is warned and can cancel themselves within that window.
Rejecting a request
Click Reject and optionally give a reason. The account simply stays active.
Managing scheduled deletions
On the Scheduled tab you have two options per row:
- Cancel — stops the scheduled deletion and restores the account (optionally with a reason).
- Delete now — deletes the account immediately and permanently. This can't be undone; you get a red warning first.
Tips
- Unsure? Choose approve rather than "delete now" — the 30-day window leaves room to undo a mistake.
- Use the history as evidence for GDPR requests and audits.
- For families, watch the choice around linked students; by default they are kept and unlinked.
Frequently asked questions
Does the user see that I'm deleting them? For a request the user submitted themselves, yes — they get a warning and can cancel within the window. For a deletion you start as an administrator, the end user can't cancel it themselves.
What happens to financial data? Certain financial/tax data is retained or anonymised because of legal retention rules; the rest is deleted.
Can I still restore after 30 days? No, once permanently deleted, restore is no longer possible.
Troubleshooting
- I don't see the Deletions page. You're missing the right to manage deletions — ask your lead administrator to grant it (manage deletions).
- "Cancel" no longer works. The deletion may have already run; check the History tab.
- An action fails. Refresh the page and try again; if it keeps failing, contact your lead administrator.
Related
- Member list and filters — archive members instead of deleting.
- Member profile — check linked data before a deletion.