On Account deletions you manage deletion requests, scheduled deletions and the deletion history (GDPR). An approved deletion is not final straight away: the account is deactivated and only permanently deleted after 30 days. During that period you or the user can still cancel the deletion.
Where to find it
Sidebar → Organization Management → Account deletions.
Who can do this
Permission Manage deletions (manage_deletions). No module is needed. Teachers have no access.
How a deletion starts
- A member deletes their own account in the app. It is scheduled straight away (30 days) without your approval; the member can cancel in the app.
- A parent, teacher or student submits a request. It appears under Requests and administrators get a notification. You approve or reject it.
- An administrator deletes a user (soft delete). It goes straight to Scheduled; the user gets no notification to cancel. Archiving schedules nothing; permanent deletion is final immediately.
Step by step: handling a request
- Open the Requests tab.
- Click Approve or Reject. When rejecting you can fill in a Reason (optional).
- If the account has linked students, approving shows the checkbox Also delete linked students (otherwise they are kept and unlinked). It is on by default. A student who still has another parent always stays.
- After approval the deletion is under Scheduled with the date it becomes final. After rejection the account stays active.
Step by step: cancelling or running it now
- Open Scheduled.
- Click Cancel to stop the deletion: the account is restored.
- Or click Delete now and confirm with Delete permanently to skip the 30 days. This cannot be undone.
Students and history
- Students — students deleted on their own (not through a parent account). Restore brings one back. Students that went along with a parent appear under that deletion in Scheduled.
- History — completed, rejected and cancelled deletions.
- At the top are the counters Open requests, Scheduled, Deleted and Cancelled.
I can't see it / it doesn't work
- I don't see Account deletions. You lack the Manage deletions permission.
- A request is not under Requests. If it came from a member, it was scheduled straight away: look under Scheduled. A user deleted by an administrator is also directly under Scheduled.
- I want a permanently deleted account back. That is no longer possible. Restoring only works while the deletion is under Scheduled (Cancel), or for an individually deleted student (Restore).
Frequently asked questions
How long is the grace period? 30 days after approval or scheduling. After that the account is automatically deleted permanently.
Can the user cancel themselves? Yes, within the 30 days, if the user requested the deletion. For a deletion by an administrator the user gets no option to cancel.
What happens to the children when a parent is deleted? With the checkbox on, linked students go along, except a student who still has another parent. With it off they remain, unlinked from this parent.
Where do I delete a user myself? Via Organization Management → Users or Data Management, with the Delete button (Archive, Soft delete or Permanent deletion).