Check-in with QR and the member card

With Check-In you scan a member's digital member card (QR code) to record access and attendance. For members you can also create a sales order on the spot where the member discount is applied automatically. Besides members, the scanner also recognises guests with a ticket (event order) or a registration.

Where to find it

Sidebar → Member management → Check-In.

Statistics

Three cards at the top show check-ins for today, this week and the number of unique members.

Choosing the context

First pick the context you're scanning for via the segmented control: Public event, Calendar event, Event registration or Manual. For a public or calendar event you then pick the specific event from the list. Members require an event choice; for guests the system derives the link itself from the ticket or registration.

Step by step: checking in a member

1. Click Start camera and point it at the member's QR code. If scanning fails, paste the QR token into the Or paste QR token field and click Verify.
2. After verification the member card appears with photo, name, member number, status and validity date, plus the last check-ins.
3. Click Confirm check-in to record attendance.
4. If the member was already checked in, you see a yellow warning with the time of the earlier check-in.

Creating an order with member discount

When a public event with products is selected, a verified member shows the Create order with discount button:

1. Pick products and quantities; you immediately see the original amount, the discount and the member price.
2. Choose a payment method: Cash, Card (PIN), Stripe Terminal or Free.
3. Click Create order — you get an order number as confirmation.

Tips

• Grant your browser camera access so the scanner works; otherwise use the paste field as a fallback.
• Check the validity date on the member card if you're unsure about a lapsed membership.

Frequently asked questions

What if the QR is expired or revoked? Verification then shows an error; ask the member to refresh the card in the app.

Can I check in guests who aren't members? Yes, a ticket order or registration is recognised and you can confirm them; the member discount only applies to actual members.

Does a double scan count twice? No, an already-checked-in member gets a notice instead of a second record.

Troubleshooting

• I don't see Check-In in the sidebar. Check-In only appears if at least one of the modules member registration, public events or payments is on. If it's still missing, you may lack the check-in right — ask your lead administrator.
• The camera won't start. Allow camera access in your browser, or use the field to paste the QR token.
• "Confirm check-in" does nothing. For members you must select an event first.

Related

• Member profile — the check-in history shows on the profile.
• The member management hub — event attendance in figures.