On Member Check-In you scan a member's QR code for entry, attendance and automatic member discount. The same scanner also reads tickets and registrations for public events. Every check-in appears in the Attendance history of the member profile.
Where to find it
Sidebar → Member management → Check-In.
Who can do this
- Permission Member check-in (QR scanner + member discount) (
manage_check_in). This lets volunteers scan at the door without managing the member list. - The menu item only appears when the member module (member registration) is on; it comes with your plan.
Set up
- Give members a pass. A member only has a valid QR pass in the app with an active contribution subscription (see the article "Contributions: members take out a subscription themselves in the app"). The pass is valid until the end of the subscription.
- Set up member discount (optional): for a public event you set the member discount per product (Events → Events & Registrations). The order shows all of the event's products; a product without member discount is sold at full price.
- Prepare a device: use a phone or tablet with a camera and allow the browser to use the camera.
Step by step: checking in a member
- Choose the Context: public event, calendar event or Manual. For an event, pick it from the dropdown.
- Click Start camera and hold the member's QR code in front of the camera. If scanning fails, paste the code at Or paste QR token and click Verify.
- You see photo, name, member number, "Valid until" and the status (Active, Expired, Pending or Revoked). If the member was already checked in, you see when.
- Click Confirm check-in. Only then is the check-in recorded.
Step by step: an order with member discount
- After scanning, click Create discounted order.
- Choose products and quantities. You see the Original price, the Discount and the Member total.
- Choose the payment method: Cash, Card, Stripe Terminal or Free, and click Create order. Only active products are shown. Stripe Terminal is a record, not a charge: you note that payment was made at the card terminal; the platform does not collect anything itself.
I can't see it / it doesn't work
- I don't see Check-In. You lack the Member check-in permission, or the member module is not on.
- The camera doesn't start. Allow camera access in the browser, or paste the QR token.
- The pass is refused or the member is Expired. The subscription has ended or the QR was reissued (then only the newest works). Ask the member to tap refresh on the pass in the app, or extend the membership.
- I see no products under Create discounted order. The button only appears in the public event context, for an event that has products, after you have scanned a member's pass (not a ticket or registration).
Frequently asked questions
Can I search a member by name and check them in? No, check-in only works with a scanned or pasted QR code.
A member shared their pass. What now? Open the member profile and click Reissue QR in Attendance history. The old code stops working immediately.
Where do I see who checked in at an event? On the member profile (Attendance history) and, for a public event with a product sale, on its Member Check-In tab. The Check-In page shows counters for Today, This week and Unique members.