In the Questions tab, communication with parents and students takes place. You read incoming questions, answer them, close a handled question, and can start a new message to one or more parents yourself — with attachments if needed.
Where to find it
Tap the Questions tab at the bottom.
Answering a question
- Tap a question in the list to open and read it.
- Type your answer and send it. The question then shows "awaiting parent".
- If everything is handled, tap Close to close the question.
- Filter the list by status (for example open or closed) to stay on top of things.
Starting a message yourself
- Tap New message (or the plus button).
- Choose the class and select the parent(s) you're messaging.
- Give a title and your message, and optionally add an attachment.
- Send the message.
Tips
- Keep your answers clear and friendly — parents see them straight away in their app.
- Only close a question once the parent is really helped; after that it leaves your open list.
- Use the status filter to quickly find outstanding questions.
Frequently asked questions
Does the parent get a notification of my answer? Yes, the parent sees your reply in the app and can write back.
Can I reach several parents at once? Yes, in a new message you select several parents within the chosen class.
Troubleshooting
- I can't send a message. Fill in a title and message and select at least one parent and a class.
- My attachment won't upload. Check your internet connection and the file size.
- I don't see this tab. The questions part is off for your organization, or it isn't assigned to you.
Related
- Observations and dossier notes — for recording around a student.
- News and announcements — for general messages to everyone.