As a parent you see in the app what you pay the organisation for your child(ren): tuition instalments, one-off payments and your payment history. The subscription itself is created for you by the organisation.
Where to find it
Search → Account → Payments, or tap the payment block on Home. There is no Payments tab at the bottom. You see the status, the season (This season, with Switch) and the sections Instalments, One-off payments, Payment history and Manage subscription.
Who can do this
Parents, if the organisation uses payments through the app. A parent cannot start a new subscription; the organisation arranges that.
Step by step: paying
- Open Instalments. If you may choose the number of instalments, tap Choose payment plan.
- Tap Pay next to an instalment. The payment page (iDEAL) opens in your phone's browser; afterwards you return to the app.
- If tuition is collected automatically, you tap Give permission once and complete the mandate. Paying yourself is then not possible.
- If a collection fails (Collection failed), you pay that instalment yourself; after a partial payment the button is called Pay remaining.
- One-off payments, such as a trip, are under One-off payments.
Step by step: history and cancelling
- Payment history: your payments per season, with Receipt for the proof of payment.
- Manage subscription → Cancel subscription → Cancel Now or Keep Active.
I can't see it / it doesn't work
- No pay buttons, with the text "The organisation handles this". You pay outside the app; you only see what has been recorded.
- Payments is missing. The organisation does not use payments through the app.
- I see no subscription. The organisation has not created it yet. Contact the organisation.
Frequently asked questions
Do I get a discount for several children? If the organisation uses a family discount, you see for example "10% discount from child 2".
What does Credit applied mean? The organisation has set a credit against your instalments. If everything is paid by credit, you do not need to give permission.
Where do I state my payment preference? Child → My Information → Payment Preference.