A one-time payment is a single payment request to a group (for example an outing or a book package). Recipients pay through Stripe. It is different from the Payment Requests page, which works with Tikkie, ING, Rabobank or iDEAL links.
Where to find it
Sidebar → Finance → Finance → Subscriptions → Manage → One-time payments. Permission Manage billing; Stripe must be connected.
Step by step: create a one-time payment
- Click Create One-Time Payment.
- Enter a title, description, amount and optionally a Due Date.
- Choose the Target Audience: all users, a user type (for example all parents or members) or specific users.
- Save. Everyone in the target group sees the payment in the app and can pay.
Step by step: follow up and remind
- Open the payment. At the top: Target group, Paid, Open, Overdue. Filter on All, Open, Overdue, Processing or Paid.
- Per recipient you see the status and the reminder: in-app read or unread, email opened (measured by a click on the payment link, no tracking pixel) and push delivered.
- Tick recipients or choose Select all outstanding and click Remind.
- Received cash or by bank? Click Cash or Record payment for that recipient. A manual booking can be undone with Undo; a Stripe payment cannot (refund it instead).
I can't see it / it doesn't work
- A member shows "Processing". A SEPA payment is on its way; no reminder is sent then.
- "Not sent" after reminding. The maximum number of reminders was reached or the member has paid meanwhile.
- A payment without a due date never becomes overdue. That is correct; set a due date if you want overdue reminders.
Frequently asked questions
Where do I see one-time payments per member? In the member's panel, One-time tab, and in the Attention lens under "Overdue one-time".
When do I use Payment Requests instead? When you want to work without Stripe, with a Tikkie or bank link that you share yourself.