Managing your details

In your profile you manage your personal details and preferences: your name, email and phone number, your profile photo, your notifications, the language and — if you want — deleting your account.

Where to find it

Open the app → tap your profile photo/name at the top, or open the More menu and choose Profile.

Changing your details — step by step

1. Open your Profile.
2. Change your name, email or phone number.
3. Save your changes.

Your profile photo

1. Tap your profile photo.
2. Pick a photo from your phone. The app asks once for permission to your photos.
3. The photo is uploaded; you can also remove it later.

Notifications

In your profile you turn push notifications (on your phone) and email notifications on or off. This lets you decide how you stay informed about news, events and payments.

Language and appearance

You switch the language (Turkish, Dutch, English, Arabic) and the light/dark appearance in the app settings or via your profile. Arabic is shown right-to-left automatically.

Consents (privacy)

Your organization may ask for consents (e.g. for sharing your data or photos). If a choice is still missing, you'll see a notice about it on your home screen; you manage them in your profile.

Deleting your account

If you want to stop, you can request your account to be deleted in your profile. Note: there's a grace period of a few weeks before everything is permanently removed; within that period you can usually still undo it. The app explains this before you confirm.

Tips

• Keep your email and phone number up to date — your organization uses them to reach you.
• Getting too many or too few notifications? Adjust the push and email toggles here.

Frequently asked questions

Can I change my username? No — your username is fixed. You can change your name, email and phone yourself.

Do I change my password here? Changing your password runs via the password/security section; otherwise use Forgot password on the sign-in screen.

I changed my mind about deleting. While the grace period is running, you can usually cancel the deletion via the notice on your home screen. If that fails, contact your organization.

Troubleshooting

• My change isn't saved. Check your internet connection and that required fields are filled correctly (e.g. a valid email address).
• My photo won't upload. Grant the app permission to your photos and choose a file that isn't too large; then try again.
• I get no push notifications. Check that notifications are on in your profile and in your phone's settings for this app.

Related

• Becoming a member and signing in — password and biometrics.
• News and announcements — decide what you get notified about.