You pay your membership fee through a subscription in the app. You choose the subscription, how you pay and in how many instalments.
Where to find it
Search → Account → Payments, the payment block on Home, or Become a member! on Home. There is no Payments tab at the bottom.
Who can do this
Members, if the organisation uses payments through the app.
Step by step: starting a subscription
- Tap Choose a subscription (or Start a new subscription).
- Choose the subscription.
- Choose how you pay: Automatic collection (you give permission once) or Pay yourself (you pay each instalment yourself in the app, with iDEAL).
- Choose how many instalments and tap Start subscription.
- The payment or mandate page opens in your phone's browser. Complete it and return to the app.
Step by step: paying and managing
- Instalments: see what is paid and open; tap Pay. With automatic collection you first see One more step → Give permission.
- If a collection fails, you pay that instalment yourself; after a partial payment the button is called Pay remaining.
- One-off payments: separate amounts outside your subscription.
- Payment history: per season, with Receipt.
- Cancelling: Manage subscription → Cancel subscription → Cancel Now or Keep Active.
I can't see it / it doesn't work
- I don't see Choose a subscription. You already have an active subscription.
- No pay buttons, "The organisation handles this". You pay outside the app; you cancel with the organisation.
- Payments is missing. The organisation does not use payments through the app.
Frequently asked questions
What does Credit applied mean? The organisation has set a credit against your instalments.
Does my member card stop if I cancel? Without an active subscription the card disappears from Home.
Is there also a physical (plastic) member card? No. The member card only exists digitally in the app; ordering or printing a physical card is not possible.