Contribution and payments

In the Payments tab you arrange your contribution (membership fee): you choose an amount, pay securely on your phone, see what is still outstanding and review your payment history. Whether this tab is present depends on whether your organization enabled payments in the app.

Where to find it

Open the app → Payments tab at the bottom. At the top of your home screen there may also be a payment status card that brings you here when something is outstanding.

Choosing your contribution — step by step

1. Go to the Payments tab.
2. Tap choose contribution (or a similar button). You'll see the options your organization set up.
3. Choose an amount and, if offered, how to pay — in instalments (e.g. monthly) or in one go.
4. Confirm your choice. The app opens a secure payment page inside the app.
5. Complete the payment (e.g. via your bank or card). You're then returned to the app automatically and your status updates.

Outstanding and overdue payments

The payment status card shows at a glance whether anything is outstanding or overdue. Tap it to go to the Payments tab and complete it. That keeps your membership active.

Your payment history

Further down the Payments tab is your history, grouped per year. Tap a year to expand it and see:

• Instalment payments and one-time payments with date and amount.
• The status: paid (green), outstanding (orange) or cancelled (grey).
• A view receipt button on payments for which a receipt is available.

Cancelling

If you have an active contribution and want to stop, you can cancel your subscription via the Payments tab. The app asks for confirmation first and explains until when you keep access.

Tips

• Pull down to refresh your payment data if a payment hasn't been processed yet.
• If you pay in instalments, you can see per year how many instalments there are and when they start.
• Keep your receipts via view receipt — handy for your own records.

Frequently asked questions

My payment went through, but my status still shows inactive. Processing can take a moment. Pull down to refresh; if it's still wrong after a few minutes, contact your organization.

Is paying through the app safe? Yes. The payment runs via a secure payment page; the app does not store your card or bank details.

Can I switch from instalments to a one-time payment? That depends on what your organization offers. Check the options when choosing your contribution, or ask your organization.

Troubleshooting

• I don't see a Payments tab. Your organization hasn't enabled payments in the app. Paying then happens another way — ask your organization how.
• "Payment system not configured". Your organization hasn't fully set up the payment system yet. Contact them; there's nothing for you to do.
• The payment page won't open or gets stuck. Check your internet connection, close the page and try again. If it still fails, restart the app.
• I can't cancel. No active subscription may have been found. Refresh the screen; if it persists, contact your organization.

Related

• Membership and digital card — your status is tied to your payment.
• Donations — one-off gifts alongside your contribution.