Privacy, consents, your devices and deleting your account

On first use the app asks you to accept the terms and give consent. After that you manage them yourself in your profile, just like your signed-in devices and deleting your account.

Where to find it

In your profile (profile photo at the top, or Search → Account → My profile): Manage Consents, Sign-ins and devices and, at the bottom, deleting your account. Also through Search → Account → App settings → Privacy and permissions (with the privacy policy).

Who can do this

Everyone, for their own account. How deleting works differs per role (see below).

Step by step: terms and consents

1. On first use you see Before you start. Read the terms of use and the privacy policy and tap I have read and accept. When a new version comes out, you see this screen again.
2. On Home a window appears asking for your consents if they are still missing.
3. Later you change them in Manage Consents. There are two groups: Needed to use the app and Optional — your choice. The optional choices are about photos inside the app and your name and photo outside the app. Turn them on or off.

Step by step: your devices and signing out everywhere

1. Expand Sign-ins and devices.
2. Known devices shows where you are signed in; Recent sign-ins shows the latest sign-in attempts, with failed attempts marked.
3. If you don't recognise something, tap Sign out everywhere. You are logged out on all devices, including this one. Then change your password.

Step by step: deleting your account

Member:

1. Expand Delete Account and tap Delete My Account.
2. Type the phrase delete my membership to confirm (the Turkish phrase "uyeligimi sil" also works) and confirm.
3. Your account is scheduled for deletion and permanently removed after 30 days, with your personal data. This only concerns your app account, not your membership of the organisation.

Parent, student or teacher:

1. Expand Request Account Deletion and tap Send Deletion Request. Your organisation reviews the request.
2. While the request is open, you can take it back with Withdraw Request.
3. After approval your account is permanently deleted after 30 days.

Cancelling: while the 30 days run, your profile shows the deletion date and the Cancel deletion button. That is the only place; there is no button on Home.

I can't see it / it doesn't work

• The Delete My Account button stays grey. The confirmation phrase must match exactly (upper or lower case does not matter).
• A notification about the deletion opens nothing. Go to your profile → Delete Account yourself.

Frequently asked questions

Can I turn off a required consent? These are needed to use the app. If you do not want that, ask for your account to be deleted.

Does my membership end when I delete my account? No. You arrange your membership and a running subscription with your organisation or through Payments → Manage subscription.