On your profile you manage your personal details, your notification preferences and your password. The profile is built as a list of expandable sections — tap a section to open it.
Where to find it
Open the app → tap the profile icon (in the top bar) or go to Profile via your menu.
Viewing and editing your details
In your profile you can edit things like your phone number and email address, and set your notification preferences (in-app and email notifications on/off). Some details — such as your role and organization — are read-only; your organization changes those for you.
- Tap the section you want to change (for example Phone or Email).
- Edit the field and confirm/save.
Changing your password
- In your profile, open the Password section.
- Enter your current password.
- Choose a new password and confirm it — both fields must match.
- Save. You stay signed in with your new password.
Forgot password
If you can't sign in because you lost your password:
- On the sign-in screen, tap Forgot password.
- Enter your email address or username.
- You'll receive instructions to set a new password. Follow the steps, then sign in again.
Forced password change
If your organization signs you in for the first time with a temporary password, the app asks you to choose your own new password right away. Enter the new password twice and continue.
Tips
- Choose a unique, strong password you don't reuse anywhere else.
- Have biometrics enabled? After a password change the app may ask you to re-confirm your biometric login.
Frequently asked questions
Can I change my own role or organization? No. Those fields are read-only; your organization handles that.
Do I get an email for forgot password? Yes, if an email address is known for your account. Also check your spam/junk folder.
Troubleshooting
- My new password is rejected. The confirmation must exactly match the new password; if needed choose a longer, stronger password.
- I don't receive a recovery email. Check that you entered the right email address, look in your spam folder, and ask your organization whether the email address is correct.
- I don't see a certain section in my profile. Sections differ by role and organization. Are you signed in with the right account? The app then shows what applies to you.
Related
- Installing the app and signing in — including biometrics.
- Privacy and deleting your account — manage your consents.