As a member you have a digital member card in the app. The front shows your membership details; the back holds a QR code a staff member can scan to check you in at a gathering or event. So you always have your member card with you, paper-free.
Where to find it
Open the app → Home tab (at the bottom). The member card sits at the top of your home screen. Tap the card to flip it to the QR side.
Using your member card
- Open the Home tab; you'll see the front of your member card with your details and your membership status.
- Tap the card to flip it — now you see the QR code.
- Hold the QR code up to the staff member's scanner to check in.
- Below the code it shows until when it's valid.
Refreshing the QR code
The QR code expires over time to stay secure. If it's expired or won't load, tap the refresh icon near the code to fetch a new one.
Tips
- Briefly raise your screen brightness when scanning — it reads more easily.
- The QR code is personal; don't share a screenshot of it with others.
Frequently asked questions
Do I need internet to show the card? To fetch or refresh the QR code, yes. Make sure you have a connection just before you check in.
Do parents and students get a member card too? The digital member card is meant for the member role. Other roles don't have it.
What if the staff member has no scanner? Then the membership details on the front of the card can be used to find you.
Troubleshooting
- My QR code won't load. Tap refresh, check your internet connection and that you're signed in as a member.
- The scanner won't read my code. Refresh the code, raise your screen brightness, and hold your device still and straight in front of the scanner.
- I don't see a member card. The member card belongs to the member role and an active membership. Are you signed in as a member? Is your membership active? Otherwise the card won't appear — contact your organization.
Related
- Installing the app and signing in — sign in as a member.
- Switching roles — switch to your member role if you're also a parent.