Parents, students and members see their payments to the organisation in the app: membership fees or tuition in instalments, one-off payments and the payment history. How you pay depends on what the organisation has set up.
Where to find it
Search → Account → Payments, or tap the payment block on Home (it appears when something needs doing). There is no Payments tab at the bottom. At the top you see the status and the season (This season; with Switch you pick another subscription or season). Below: Instalments, One-off payments, Payment history and Manage subscription.
Who can do this
Parents, students and members, if the organisation uses payments through Aqlemy. Teachers have no Payments. Members and students can start a new subscription themselves; parents cannot (the organisation arranges that).
Step by step: paying an instalment
- Open Payments → Instalments. You see what has been paid and what is still due.
- If you may choose the number of instalments, tap Choose payment plan and pick, for example, 1x (full payment) or more instalments.
- Tap Pay next to an instalment. The payment page opens in your phone's browser (iDEAL). After paying you return to the app.
- You pay one-off payments (for example a trip) through One-off payments → the payment → Pay.
Step by step: direct debit
- If your subscription is collected automatically, you see One more step. Tap Give permission and complete the mandate in the browser. Paying yourself is then not possible.
- After that the instalments run by themselves. If a collection fails, you see Collection failed and you can pay that instalment yourself; after a partial payment the button is called Pay remaining.
- If the organisation applied a credit, you see Credit applied. If everything is paid by credit, no permission is needed and that button does not appear.
Step by step: history and cancelling
- Payment history shows your payments per season; tap Receipt for the proof of payment.
- Manage subscription shows the period, remaining days and payment method. Tap Cancel subscription and choose Cancel Now or Keep Active.
I can't see it / it doesn't work
- There are no pay buttons. If it says The organisation handles this, you pay outside the app; you only see what has been recorded.
- Payments is missing in Search. Your organisation does not use payments through the app.
- I paid, but the status is wrong. A direct debit can take a few working days. Pull the screen down to refresh.
Frequently asked questions
Do I pay inside the app itself? No, the payment page opens in a secure browser window on your phone.
Do I get a family discount? If the organisation uses one, you see for example "10% discount from child 2".
I cannot cancel? With "The organisation handles this" you cancel with the organisation.