Under Wishes & ideas you submit a wish for a new feature or an improvement of the platform, and follow what Aqlemy does with it. Each wish gets its own number and its own page. A malfunction or a question about how something works does not belong here; use Support requests for that.
Where to find it
Sidebar → Support → Wishes & ideas.
Who can do this
- Every administrator of your organisation; there is no separate permission. An umbrella administrator also sees the wishes of the member organisations.
- The page belongs to the support module, which is in all packages and on by default. If you see Support requests, you also see Wishes & ideas.
- Teachers have no access.
- Only Aqlemy changes the status, merges wishes and sets a priority.
Step by step: submit a wish
- Click New wish at the top right.
- Fill in What would you like to be able to do?, for example "a waiting list when a class is full".
- Choose a Category: Screens & usability, Reporting, Mobile app, Finance, Communication, Planning, Integrations or Other.
- Under Why do you need this? describe the situation in which you miss this and what you do now.
- Optionally add attachments, such as a screenshot.
- Click Submit wish. You immediately see the Review commitment of 5 working days.
Step by step: follow a wish
- Click a wish in the list. The list shows all wishes of your organisation with number, status, category and last activity; search by number or subject.
- Under Conversation are the messages from your organisation and from Aqlemy. Type an addition and click Comment.
- In the side column you see Review committed before … as long as the wish has not been reviewed, then Reviewed. If the wish came from a support request, Details shows the link Case number.
Statuses
Received, Under review, Planned, In development, Shipped (with the version), Declined and Merged. For Shipped, Declined or Merged you can no longer comment.
I can't see it / it doesn't work
- Wishes & ideas is not in the sidebar — the support module is off for your organisation; contact support@aqlemy.com. Teachers never see the page.
- No comment box — the wish is shipped, declined or merged.
Frequently asked questions
How quickly do I get an answer to a wish? Aqlemy reviews every wish within 5 working days (Monday to Friday, 09:00–17:00 CET). Reviewing means: read and given a status, not built. There is no deadline for building.
What is the difference with a support request? A support request is for a malfunction, an error or a question. A wish is for something the platform cannot do yet. If you submit a wish as a support request, support can convert it: the request gets the label Converted to a feature request and the wish appears in this list.
What does Merged mean? Another organisation had the same wish; Aqlemy follows them up as one wish. You never see which organisation submitted the other wish.
Can I vote on other organisations' wishes? No. There is no voting and you only see your own organisation's wishes.
Will I be notified when the status changes? Yes. The submitter gets an e-mail at every status change and when Aqlemy comments.
Can I delete a wish or change its status myself? No. Use Comment to say if a wish is no longer needed.