Platform Messages are messages from Aqlemy itself, not from your own organisation: announcements, release notes, maintenance notices and feature updates. As an administrator you read them, like them and comment. Only Aqlemy writes and sends messages.
Where to find it
Sidebar → Support → Platform Messages. On publication you also get a notification: in the app and as a push by default, and by e-mail if Aqlemy switched that on.
Who can do this
- Every administrator of your organisation; there is no separate permission. An umbrella administrator sees the messages for the umbrella organisation and for the umbrella admin role here, as well as those aimed at the member organisations.
- The module is in all packages and on by default; only Aqlemy can switch it off.
- Teachers have no access to this page. Parents, students, members and teachers receive the platform messages meant for them in the mobile app.
Step by step: read a message
- Open Platform Messages. You only see messages meant for you: to all users, to your organisation, to the admin role or to you personally.
- Filter with the tabs All Messages and Published (the superadmin also sees Drafts and Scheduled), with the Type list (Announcement, Release Notes, Maintenance, Feature Update, Legal update) or with the search field.
- Click a message (View details). You see the full text in your own language if available, images, videos, the number of views, the version and the publication date. Important messages may be pinned at the top.
Step by step: respond to a message
- Open the message.
- Click Like; click again to withdraw the like.
- Under Comments, write your comment and click Send. Your comment is visible to your own organisation and to Aqlemy, not to other organisations.
- To respond to a comment, click Reply on that comment, type your answer and click Send.
I can't see it / it doesn't work
- Platform Messages is not in the sidebar — the module is off for your organisation. Contact support@aqlemy.com.
- "No relevant messages found for you" — there is no message yet aimed at you, your role or your organisation.
- No Like button or no comment box — Aqlemy turned off likes or comments for this message ("Comments are disabled for this message.").
- I am missing an earlier message — a message with an expiry date disappears after it by itself.
- No New Message button — correct: as an organisation administrator you cannot create messages here.
Frequently asked questions
What is the difference with Announcements? You write announcements yourself, for the people in your own organisation (Sidebar → Communication → Announcements). Platform Messages come from Aqlemy and are about the platform itself. Forwarding a platform message or reusing it as an announcement is not possible.
Can I send a platform message myself? No. Only Aqlemy does that.
Can I hide a message or mark it as read? No.
I have a question about a message. Where do I ask it? Comment under the message, or submit a support request under Support → Support requests if you want an answer within a response time.