A newsletter is a detailed, formatted email to your members. Unlike an announcement (short, in-app + push), here you write with a full rich-text editor, add attachments and check a preview before sending.
Where to find it
Sidebar → Communication → Newsletters. You see a list with each newsletter's status: draft, scheduled, sending, sent or failed.
Step by step: a new newsletter
- Click New newsletter at the top right.
- Fill in the subject, a short preview text (the line shown next to the subject in the inbox) and the content in the rich-text editor (headings, bold, lists, colours, alignment, links).
- Use the language tabs — Turkish (TR) is required; NL, EN and AR are optional. The settings (audience, template, attachments) live on the Turkish tab; for other languages you only fill in the translation.
- Pick an organization part as the recipient group (required). Tick Visible to all parts to lift that restriction.
- Choose the audience: organization part, everyone, members, and — if the education module is on — parents or teachers (with an optional group selector).
- Optionally pick a template for the styling.
- Add attachments via the Add attachment button (PDF, Word, Excel, PowerPoint, images).
- Click Save as draft. The newsletter now sits in the list with status draft.
Sending and scheduling
- Open the preview (eye icon) to see the newsletter as the recipient gets it.
- Click Send and confirm — the system automatically works out the recipients and sends the emails. The status moves from sending to sent.
- To have the newsletter go out later, use the scheduling option so the status becomes scheduled.
Managing the list
- Pencil — edit. Trash — delete (with confirmation). Eye — preview.
- Search box — searches the subject and translations. Use Filter to filter by status.
Tips
- Save recurring styling as a template — then you don't start from scratch each time.
- Always check the preview first and read the preview text critically; it's the first thing readers see in their inbox.
- Keep the subject short and concrete — it raises the open rate.
Frequently asked questions
Can I recall a sent newsletter? No. Once sent, the emails are on their way. Always check the preview before sending.
What's the difference with an announcement? An announcement is short, in-app and push; a newsletter is a detailed email with formatting and attachments.
Do I have to fill in every language? No, only the Turkish tab. The other languages are optional.
Troubleshooting
- I don't see the Newsletters menu. Newsletters belong to the announcements feature. If that's off, the menu doesn't appear — a lead administrator enables the "announcements" feature. If you can't open the page, you're missing the "manage announcements" permission.
- I can't save. Subject, content and an organization part are required (on the Turkish tab). Empty required fields are marked red.
- The newsletter wasn't sent. Check that there are recipients in the chosen part/audience and that email sending is configured for your organization.
Related
- Newsletter templates — reusable styling.
- Announcements — short messages, in-app and push.