Your profile page has three sections stacked together: your profile details, your password and your two-factor authentication. This is your personal account — not the organization settings.
Where to find it
Click your name at the bottom left → Profile. (Or via the sidebar under your account.)
Profile details
Editable: name, email, phone number and the email notifications toggle. Read-only (you can't change these yourself): username, role, organization, last login and login count. Click Save changes to keep your edits.
Changing your password
- Enter your current password.
- Choose a new password (at least 8 characters).
- Confirm the new password — both fields must match.
- Click save.
Setting up two-factor authentication (recommended)
A status block shows whether 2FA is on. If it's off, you see a warning and a Set up two-factor authentication button:
- Click Set up two-factor authentication.
- Scan the QR code with an authenticator app (e.g. Google Authenticator or Microsoft Authenticator).
- Enter the 6-digit code to confirm.
From then on, the portal always asks for that extra code after your password.
Resetting or disabling
If it's on, you see two buttons:
- Reset two-factor authentication — set up your authenticator app again (yellow warning dialog, confirmation required).
- Disable — removes 2FA entirely (red warning dialog, confirmation required). Not recommended.
Tips
- Keep a backup of your authenticator (most apps offer cloud backup) so a new device doesn't lock you out.
- Use a unique, strong password you don't reuse anywhere else.
Frequently asked questions
Can I change my own role or organization? No. Those fields are read-only; a lead admin or super admin changes them.
Do I change my language here? No — switch language and theme at the bottom of the sidebar.
Troubleshooting
- My new password is rejected. It must be at least 8 characters and the confirmation must match exactly.
- I lost my 2FA device. Ask a lead admin or super admin to reset your two-factor authentication so you can set it up again.
- I don't see a profile page. You may be signed out — sign in again via the admin portal.
Related
- Logging in and finding your way — the basics of the portal.
- Administrators & permissions — who can do what (for lead admins).